Returns & Exchanges
We want you to love your Mint Velvet purchase, but if something isn't quite right, you can return any unworn items within 28 days of receipt for a full refund. Our process is designed to be effortless, ensuring your style journey remains as seamless as possible.
Prepare Your Package
Place your items back in their original packaging, ensuring all tags are still attached and the items are in their original, unworn condition.
Generate Your Label
Visit our online returns portal to select your preferred return method and print your pre-paid shipping label or generate a digital QR code.
Drop Off Your Return
Take your parcel to a designated drop-off point or schedule a home collection, making sure to keep your proof of postage until your refund is processed.
Receive Your Refund
Once our team receives and inspects your return, we will issue a refund to your original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing